Challenges

The Supply Chain team was struggling with fragmented datasets from various sources like carriers, EDIs, warehousing, and packaging, all in different formats. This made it difficult and time-consuming to analyze data and respond to customer inquiries efficiently.

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Solution

Implementing the Noxu platform allowed the Supply Chain team to harmonize live data from multiple sources into a single, unified system. This enabled detailed, real-time analyses, such as a granular breakdown of COGS by order.

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Additionally, the team could create self-serve dashboards, empowering non-technical Customer Success teams to independently access order details and status updates without needing constant support from the Supply Chain team.

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Results

• 90% Time Savings: The team drastically reduced the time spent managing data from various sources.
• Enhanced Efficiency: Real-time, harmonized data allowed for quicker, more accurate decision-making.
• Empowered Teams: Customer Success teams can now independently search for order details, improving response times and customer satisfaction.

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